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Genesys Cloud September 2024 Release Highlights

Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.

Genesys Cloud August 2024 Release Highlights

Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.

Genesys Cloud July 2024 Release Highlights

Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.

Genesys Agent Copilot: Enhancing Customer Support Efficiency

Genesys Agent Copilot: Enhancing Customer Support Efficiency

Genesys Agent Copilot: Transform customer support by delivering instant, relevant knowledge to agents during interactions. Boost efficiency and satisfaction with AI-powered assistance.”

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Genesys Cloud June 2024 Release Highlights

Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.

Genesys Cloud May 2024 updates

Genesys rolled out 31 new features and functionality enhancements in May 2024. Key updates include queue segmentation of canned responses, improved interval granularity for ad-hoc exports, real-time alerts for out-of-adherence status, and a new Supervisor WEM dashboard. Dive into these updates to see how they can enhance your customer engagement and operational efficiency.

Genesys Launches Flexible Token-Based AI Experience

Genesys Launches Flexible Token-Based AI Experience

Starting May 2, 2024, Genesys launches its innovative token-based AI Experience, enabling businesses to access predictive routing, bots, and other AI tools with unprecedented flexibility. Learn how this shift simplifies AI implementation and drives intelligent automation.

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