Verify & Assess
Gain Clarity on Your Contact Center’s Current State
At VDS, our Verify & Assess process is designed to give you a comprehensive view of your contact center’s current capabilities, providing strategic insights and clear guidance for the future. We partner with you to align our recommendations with your business goals and create a plan that supports your contact center vision.
What to Expect from the Verify & Assess Process
Our approach is collaborative. By working closely with your team, we define clear outcomes and establish future goals that align with your metrics for success. This process starts by understanding your vision for the contact center, so you can fully leverage your investments to drive growth and performance.
Through in-depth discussions with stakeholders across departments, we evaluate:
- Your Business Drivers: Understanding what drives value in your organization to focus on key growth opportunities.
- Current Technology and Processes: Assessing existing communication processes, contact center technology, and systems of record.
- Employee Expertise: Identifying strengths within your technology-focused teams to support future initiatives.
Deliverables You’ll Receive
Our Verify & Assess phase provides insights and tools to empower informed decision-making:
- Business Priorities Report: A clear overview of your top priorities, aligning our solutions with your unique goals.
- Gap Analysis: A roadmap highlighting gaps between your current state and your goals, serving as a foundation for solution design and implementation.
- Total Cost of Ownership (TCO) & Return on Investment (ROI) Analysis: A detailed cost assessment that includes both initial and ongoing expenses, along with a projected ROI, to highlight the financial benefits of our solutions.
Making Data-Driven Decisions
Our assessment equips you with a clear understanding of the impact and potential returns of technology investments, as well as the risks of maintaining the status quo. With these insights, you can make informed choices to maximize benefits, minimize risks, and drive meaningful business outcomes.
Partner with VDS to unlock the full potential of your contact center and build a path toward long-term success.
How It Works
Discovery
- Define Business Outcomes & Future Goals
- Interview Key Stakeholders & Business Groups
- Present Findings in a Comprehensive Executive Report
Design / Implement
- Develop Strategy Aligned with Defined Goals
- Timeline and Milestone Management
- Training and Enablement to Empower Your Team
Support / Success
- 24/7/365 Dedicated Support
- Comprehensive Managed Services
- Quarterly Business Reviews to Keep You on Track
