Smarter, Faster, and More Effective Customer Support
Genesys Agent Copilot is an AI-powered assistant designed to help contact center agents work more efficiently and provide better customer service. By automatically delivering relevant knowledge, workflows, and recommendations in real time, Agent Copilot reduces response times and improves accuracy—allowing agents to focus on meaningful customer interactions instead of searching for information.
Key Benefits of Genesys Agent Copilot
✅ Instant Knowledge Retrieval – Automatically surfaces the most relevant articles and insights based on the context of each interaction.
✅ AI-Powered Assistance – Provides contextual guidance and next-best-action recommendations, helping agents respond accurately and efficiently.
✅ Reduced Handle Time & After-Call Work – Streamlines workflows, including automated note-taking and interaction summaries, to minimize manual tasks.
✅ Improved Agent Productivity – Cuts down on repetitive tasks, allowing agents to focus on more complex customer needs.
✅ Enhanced Customer Experience – Faster, more accurate responses lead to greater customer satisfaction.
How Genesys Agent Copilot Works
- Real-Time Assistance – As agents handle customer inquiries, Agent Copilot instantly delivers the most relevant knowledge articles, eliminating the need to search manually.
- Workflow Automation – Automates common tasks, including summarizing conversations and standardizing wrap-up processes, so agents spend less time on post-call work.
- Next-Best-Action Recommendations – Provides agents with step-by-step guidance, ensuring consistency and efficiency in handling customer interactions.
- Advanced AI Integration – Powered by Genesys AI Experience, Agent Copilot continuously learns and improves to provide smarter recommendations over time.
Transform Your Contact Center Today
Early adopters of Genesys Agent Copilot have reported faster resolution times, lower operational costs, and improved agent satisfaction.
Don’t let outdated processes slow your team down. Elevate your customer support with AI-powered efficiency.
Contact VDS today to see how Genesys Agent Copilot can transform your contact center.
