FAQ
Why Choose VDS Over Going Directly to the Vendor?
When you work with VDS, you’re choosing a dedicated partner focused on your unique needs throughout your contact center transformation. Unlike dealing directly with a vendor, VDS offers comprehensive support at no extra cost, including:
- Assessment and Design: Tailored recommendations based on your business goals.
- Implementation and Management: Hands-on assistance to ensure your contact center runs smoothly.
- Quarterly Business Reviews: Ongoing support to keep you on track with evolving best practices.
With VDS as your advocate, we deliver solutions that align with your goals and keep your contact center performing at its best.
How VDS Stands Out in the Market
With over 30 years of experience, VDS brings deep expertise and a commitment to enhancing customer experiences with integrity. Our team of passionate professionals meets you where you are today, helping you align customer insights with your desired outcomes. We’re here to support you not just now but also in the future, providing a foundation for long-term success.
What Makes VDS’s Managed Support Unique?
Our Managed Services are flexible, adaptable, and designed to meet your specific needs. Whether you need full support or prefer active involvement from your team, we scale our services to match. This ensures that your contact center remains efficient and responsive, with just the right level of expert oversight.
Is Partnering with VDS More Expensive than Going Direct?
Not at all. In fact, you can expect significant cost savings with VDS. While the cost of the contact center solution itself is consistent, our 24/7 managed services are typically 50% less expensive than vendor-provided support. VDS delivers high-quality service and value without increasing your expenses.
Privacy Assurance
We value your privacy. No mobile information will be shared with third parties for marketing purposes, and all opt-in data and consent information remain confidential.
How It Works
Discovery
- Define Business Outcomes & Future Goals
- Interview Key Stakeholders & Business Groups
- Present Findings in a Comprehensive Executive Report
Design / Implement
- Develop Strategy Aligned with Defined Goals
- Timeline and Milestone Management
- Training and Enablement to Empower Your Team
Support / Success
- 24/7/365 Dedicated Support
- Comprehensive Managed Services
- Quarterly Business Reviews to Keep You on Track
