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Press 1 for Nick

Nick Glimsdahl is a Director of Contact Center Solutions at VDS. On this podcast, Nick interviews customer service and customer experience leaders to talk about their stories, best practices, and lessons they have learned along the way. They are focused on the interplay between customer experience, employee experience, and the transformation of customer service.

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Press 1 For Nick

Press 1 For Nick

Through conversations with leaders, Nick and his guests exchange insightful stories, best practices, and invaluable lessons they have learned along the way. They are focused on the interplay between customer experience, employee experience, and the transformation of customer service.

Episode 23: Jesse Cole – Owner of Savanah Bananas

Episode 23: Jesse Cole – Owner of Savanah Bananas

Jesse Cole talks about how his baseball team went from losing $150,000 annually to now selling out every game. It all comes down to the fan experience and flipping the script to show his fans something they had never seen before (i.e. break dancing first base coach, grandma pageant, backward day, and more).

Episode 19: Denise Lee Yohn – Keynote Speaker at Denise Lee Yohn, Inc.

Episode 19: Denise Lee Yohn – Keynote Speaker at Denise Lee Yohn, Inc.

Denise Lee Yohn talks about culture, what it takes to build a healthy culture, whose responsibility it is, and what companies are doing it well. She goes on to explain why companies need to find the intersection between brand and culture and the importance of communication.

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