SUMMARY
Chris Drury talks about how he got into customer service, crazy calls he has received, and explains what it means to be a CX Evangelist.
SHOW NOTES:
Takeaways:
✔️ Bring the voice of the consumer back to the company by
taking data and transforming it into useful information for the organization
✔️ Make it a human personalized experience. Treat others the way you want to be treated
✔️ If you are not focused on the customers’ experience, and you don’t have that connection with consumers’ feelings, you’re leaving a lot on the table
The person that has influenced Chris the most in the past year:
✔️ David Flavin – He challenges me, and drives me to be better.
His note to all the customer service and CX professionals:
“Be passionate about whatever you do. Love what you do, do what you love”
WHAT IS PRESS 1 FOR NICK?
Nick Glimsdahl is a Director of Contact Center Solutions at VDS. On this podcast, Nick interviews customer service and customer experience leaders to talk about their stories, best practices, and lessons they have learned along the way.
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