SUMMARY
Brian Ahearn is the Chief Influence Officer at Influence People. Brian talks about ways to persuade people in a way that is lasting and ethical and breaks down ways to build a coaching culture.
SHOW NOTES
Takeaways:
✔️ If you would like to persuade someone, rent a silver cloud Rolls-Royce
✔️ As a leader, you don’t wait for trust to happen. It is your job to set the standard for trust
✔️ It doesn’t matter how much someone likes you if they don’t trust you.
✔️Influence P.E.O.P.L.E.: Powerful Everyday Opportunities to Persuade that are Lasting and Ethical
The person that has influenced Brian the most in the past year:
✔️ Robert Cialdini
His note to all the customer service and CX professionals:
“Like the people, you serve through your role as a customer service or CX professional”
WHAT IS PRESS 1 FOR NICK?
Nick Glimsdahl is a Director of Contact Center Solutions at VDS. On this podcast, Nick interviews customer service and customer experience leaders to talk about their stories, best practices, and lessons they have learned along the way.
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