For over a decade, Zoom has been a trusted partner for organizations looking to elevate communication. From meetings and chat to phone systems, Zoom continues to innovate—now with the Zoom Contact Center, a video-optimized, omnichannel solution crafted to deliver outstanding customer experiences.
Whether your call center has 50 agents or 10,000, two goals unite them all: happy customers and happy agents. In an era of booming generative AI, persistent hybrid work, and rising customer expectations, modernizing your contact center can feel daunting. Zoom Contact Center makes it simple, offering cutting-edge features and flexible pricing tailored to your needs.
Why Zoom Contact Center?
-
AI Companion Included in All Plans: Agents get instant conversation summaries for seamless call context—at no extra cost.
-
Elite Plan Innovation: Unlock Zoom AI Expert Assist, delivering real-time conversation analysis to surface critical insights when it matters most.
-
Expanded Omnichannel Reach: Connect via voice, chat, SMS, email, Meta Messenger, and WhatsApp—all in one platform.
-
Unified Collaboration: Seamlessly integrates with Zoom Team Chat, Zoom Meetings, and Workvivo for effortless team communication and engagement.
-
Tailored Professional Services: Customize support packages to match your business goals and budget.
Key Benefits of Zoom Contact Center
-
True Omnichannel Support
Engage customers on their terms—voice, chat, SMS, email, Meta Messenger, or WhatsApp—with a consistent, personalized experience across every channel. -
AI-Powered Efficiency
Equip your agents with:
-
AI Companion: Instant summaries of past interactions for faster, smarter responses.
-
AI Expert Assist (Elite Plan): Real-time insights and recommendations to elevate every call.
-
Connected Teams, Better Outcomes
Keep agents in sync with:
-
Zoom Team Chat: Tap into subject matter experts instantly.
-
Zoom Meetings: Collaborate face-to-face without leaving the platform.
-
Workvivo: Stay aligned with company updates and culture.
-
Streamlined Operations
Simplify your tech stack with one platform that blends customer support and collaboration tools—reducing costs and complexity. -
Built to Scale
From small teams to global enterprises, Zoom Contact Center grows with you, delivering robust solutions for any size or season.
Why Customers Love Zoom Contact Center
-
Faster Resolutions: AI-driven insights cut call times and boost satisfaction.
-
Personalized Connections: Meet customers on their preferred channels with seamless service.
-
Growth-Ready Flexibility: Scale effortlessly for spikes or long-term expansion.
-
All-in-One Power: Unify customer and team communication in a single, intuitive platform.
Ready to Redefine Customer Experience?
Zoom Contact Center empowers your agents, delights your customers, and builds lasting loyalty. With innovative features and pricing designed for your success, creating a future-ready contact center has never been easier.
Take the next step today. Contact us to see how Zoom Contact Center can redefine your customer experience—and your business.
